Public Education and Outreach Supervisor


City of Federal Way

Job status

Job Category

Job Type

Job Duration

Job Compensation Type



Contact Name

Zoe Jenkins

Contact Email

Contact Phone



Federal Way, WA
United States

Under the direction of the Environmental Services Manager, design, develop, implement, and manage public education and outreach focusing on: municipal solid waste management; surface water protection; water quality programming; and general Public Works Department information. This position’s duties include program budgeting, program planning, staff supervision, procurement, vendor relationships, volunteer management, and stakeholder engagement and coordination.


Research, write, edit, update, and distribute educational outreach materials such as brochures, fact sheets, pamphlets, social media, webpages, and displays. 

Manage outbound communications and social media content for the Public Works Department. 

Supervise assigned staff, including assigning and coordinating projects and tasks, providing support to ensure progress of day-to-day tasks, and managing priorities and workloads.   Mentor, coach, and train staff.   Set performance standards and evaluate staff performance.  

Foster a work environment focused on teamwork, enthusiasm, professionalism, timely response, and high-quality work products. 

Facilitate regular coordination meetings with staff.

Coordinate the production and distribution of outreach materials with City staff. 

Provide technical assistance within the organization regarding outreach programs, working to ensure inclusivity and equity are factored into communications and outreach. 

Actively engage the community to ensure messaging reaches diverse audiences, and create measurable outcomes to track compliance with Title VI goals and standards. 

Interpret regulations, policies, plans, procedures and information for the general public, other agencies, and business/industry representatives.   


Develop and implement community outreach plans and activities. Coordinate and plan education and outreach programs with employees, managers, contractors, community leaders and the general public.  

Serve on coordinating groups and committees to research and develop educational/outreach activities.   

Ensure outreach services reach historically underrepresented populations.  Track and report on outcomes resulting from outreach services.

Present solid waste/recycling, surface water quality and related environmental information to various groups such as community organizations, teachers, students, businesses, staff, City Council, City committees, and the community at large.  

Proactively engage the public, including representing the City at various community events and seeking input on outreach program elements. Procure, maintain, and distribute informational materials and related educational and promotional supplies. 

Manage and lead the Public Works Department communications team, using the collective input to coordinate communication and outreach planning. 

Effectively utilize computer-based and video-based systems for designing outreach materials and media, and tracking/reporting information. 

Effectively communicate with the public through a wide range of media, including websites, social media platforms, developing electronic newsletter content, and creating presentations. 

Develop and distribute impactful educational/motivational material (brochures, signs, social media, mailers) suitable for the subject matter and intended audience. Proofread various written and graphic materials such as reports, presentations, letters, contracts, and brochures.  Develop forms, letters and reports as required. 

Procure service providers/vendors and materials, following City purchasing policies and budget system to achieve the most cost-effective and impactful outcomes. 

Plan and implement education and outreach activities and special events including coordinating vendors, locations and staffing.  Develop budgets for these activities in accordance with available funding conforming to grant and program budgets. Track expenditures and prepare grant reimbursement requests. 

Maintain contact and follow up with area residents, business, and property managers.  Troubleshoot issues and devise solutions. Coordinate with contracted service providers including haulers, vendors, and community groups. 

Perform various clerical duties such as maintaining grant records, making arithmetic computations and securing information from clearly indicated sources.  Develop and implement record keeping procedures.  Maintain assigned records, logs and files. 

Perform related duties as assigned.

Compensation Information


$82,236.00 - $104,148.00 Annually

Medical Insurance:  The City offers employees a choice between two medical plans –  HMO and PPO.  The City pays 100% of the employee premium and 90% of dependent premium for each plan.  The City pays 90% of the premium rate to cover spouses who do not have other coverage available through his or her place of employment; otherwise the employee pays 100% of the spouse premium rate.  


For more information regarding benefits, candidates that are invited to interview can reach out to the contact information listed in the invitation