Membership Services Coordinator

The Lake Winnipesaukee Association (LWA) is seeking a Membership Services Coordinator to join our growing Winni Blue team. As the leading nonprofit dedicated to protecting and improving the water quality of Lake Winnipesaukee, New Hampshire, the LWA leads the effort to counteract the threats that stress the lake’s natural ecosystem, degrade its water quality and lower the economic value of the region. 

The Membership Services Coordinator will be responsible for overseeing and managing LWA’s membership program, as well as providing other administrative support to the staff and Board of Directors.  This position is integral to the support of LWA’s programs and activities. The position is based in Gilford, NH. 

Responsibilities:

Coordination of Membership Program:

• Ensure that data about our members is accurate and up-to-date, using NEON CRM. 
• Process membership applications; manage membership recruitment and renewal appeals. 
• Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy. 
• Develop and maintain all office/electronic files and systems associated with membership. 
• Actively participate in crafting membership development strategy, and conducting outreach for new members.

Member Outreach and Communications

• Serve as central point of contact for members; respond to general inquiries
• Welcome and orient new members
• Communicate membership value and benefits to current and prospective members
• Assist the LWA staff in developing and implementing member recruitment campaigns.
• Engage staff and Board in member recruitment and retention.

Desired Experience/Qualifications: 

• Minimum of 3 years’ experience in membership or fundraising with preference in nonprofit experience. 
• Excellent customer service skills and attitude. 
• Experience and comfort with membership/development databases.  
• Proficiency in Office Suite (Word, Excel)
• Strong communication and interpersonal skills, ideally including experience communicating with diverse audiences about environmental water quality protection or related issues. 
• Ability to work independently and as part of a team.

About Lake Winnipesaukee Association

The Lake Winnipesaukee Association is a non-profit organization dedicated to protecting the water quality and natural resources of the lake and its watershed.  Through monitoring education, science, and restoration, we work to ensure that Winnipesaukee’s scenic beauty, wildlife habitat, water quality, and recreational potential continues to provide enjoyment today and for the future.

Lake Winnipesaukee Association is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, veteran or marital status, sexual orientation, physical or mental disability, ancestry, political affiliation, personal appearance, family responsibilities, matriculation, or any other status protected under federal, state or local law (Protected Status).

Other:

• This position is part-time at 20 hours per week. 
• Reports to the President of LWA.

How to apply: 

Interested applicants should submit a cover letter and resume describing their qualifications and interest in the position to:  Patricia Tarpey, President, at ptarpey@winnipesaukee.org.  This position will remain open until filled.