Membership Relations Manager

Title: Membership Relations Manager

Position Reports To: Director of Membership & Guest Services

Direct Reports: Guest Services Coordinator, Lead Guest Services Associate, Guest Service Associates, Volunteers, and Interns

Butterfly Pavilion's Core Values guide us in the way we interact and connect with our stakeholders and the world around us both externally and internally:

• Make Science Cool
• Love What You Do
• Go Above and Beyond
• Lead Change
• Know Your Stuff
• Be Positive
• Welcome All

Core Values:

Make Science Cool: Science has the power to change the world and education is where it starts. We immerse our guests in the world of invertebrates, creating a safe, comfortable atmosphere to make connections to nature, filling guests with wonder and inspiring them to embrace their role as stewards of our environment.

Go Above and Beyond: It is "our job" to find a solution, even if we did not create the problem. We never stop with okay, instead striving for world class in all we do.

Love What You Do: As a conservation organization, we are fortunate enough to have the opportunity to do the work we do each day. Independ of role, project, or task, we stand behind that work with an unwavering belief in the significance of our efforts to support our mission, knowing our passion will inspire others to join our efforts.

Be Positive: We approach challenges with vibrant optimism. Always assuming positive intent, we embrace a productive problem-solving attitude and a supportive team-oriented atmosphere.

Know Your Stuff: We are the experts on invertebrates and their conservation. We are well-informed and present knowledge in a way that is accessible to the public and allows us to embrace our role as a community leader locally and globally.

Lead Change: We approach our work with a sense of exploration and adventure, pioneering new ways to view the world in which we live. As problem solvers, we seek new ways of tackling challenges and approaching opportunities.

Welcome All: We pride ourselves in embracing diversity of thoughts, beliefs, and lifestyles. We embrace a kind, compassionate, and engaging approach, welcoming all people in the work we do. We seek a competency of cultural understanding and social responsibility to make it as easy as possible for others to join us in conserving our natural world.

FLSA: Full Time/Exempt

Salary/Hourly Rate: $50,000 - $55,000

Position Mission: The Membership Relations Manager cultivates and grows Butterfly Pavilion's membership and sustained giving program by providing a world-class member experience, using data insights to build a stronger, customized relationship with each member, and developing a membership brand that puts the member/donor at the forefront. The Member Relations Manager role will also work closely with the Donor Relations team to create donor-centric programs, retention strategies, develop and maintain donor-based relationships.

Position Summary: Butterfly Pavilion is proud to offer a dynamic employment opportunity. We are seeking a professional to join our team as the Member Relations Manager. This position joins Butterfly Pavilion in a phase of tremendous growth and opportunity. We look to further expand our member and donor bases as we march toward the opening of the new Butterfly Pavilion in Broomfield, Colorado. We seek an individual who will take initiative and ownership of membership and donor growth. One who values the relationships with our sustainers. Become a player in our fast-paced, innovative team

Essential Functions & Responsibilities:

• Work with sustained giving programs
• Work closely with the Annual Giving Manager, maintaining an environment of efficiency and accountability through clear communications and meeting expectations
• Ensures that the department processes and practices support effective and efficient operations
• Achieve specific revenue goals from membership sales
• Develop and implement techniques to acquire new members
• Create and guide content of membership marketing material - including e-mail, e-news, newsletters, brochures and other publications and mailings
• Ensure an excellent member experience - and high retention rates - through the creation and implementation of a successful membership events, communications, and services program
• Maintain accurate and current member databases, and ensure high quality records management
• Manage data entry and reporting to ensure accurate and timely tracking of revenue and other reports
• Oversees operations for the front desk, including reporting and settlements
• Train team members throughout the facility on membership sales tactics
• With the leadership of the Director of Guest Services & Membership, infuse a culture of membership throughout Butterfly Pavilion
• With the Director of Guest Services & Membership, lead the elevation of the overall guest experience to a consistently world-class level
• Manages the Guest Services/Membership team, overseeing an enjoyable guest experience at all touch points throughout the building

Competencies:

• Project/Time management
• CRM knowledge
• Acquisition Strategies
• Detail oriented
• Reporting and data analysis
• Conflict resolution
• Strategic Thinking
• Effective verbal and written Communication
• Builds relationships

Qualifications/Experience:

• Candidate must have a four-year college degree in a related field
• Minimum three to five years of membership and/or annual fund, development experience
• Excellent verbal and written communication and strong interpersonal skills
• Proficient Application literacy with MS Office/Microsoft 365
• Proven experience in the development and execution of strategic plans to retain, upgrade, and grow memberships and giving.
• Database and CRM management experience
• Adherence to timeliness and strong organizational skills
• Positive, "can‐do" attitude, flexibility, teamwork, and attention to detail
• Ability to analyze statistical data and reports
• Expertly handle sensitive information in the most secure manner

Work Environment / Physical Requirements:

While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

At Butterfly Pavilion, the employee is occasionally exposed to moderate to loud environmental noise for extended periods of time.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift, carry and items up to 50 lbs.

How to Apply:

Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all experiences to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status.

Applicants must submit a Resume and Cover Letter to the following link: https://www.applicantpro.com/openings/butterflies/jobs/2743725-20970

Position is open until filled. No phone calls or drop in's please.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2743725-818739