Houston Arboretum & Nature Center seeks a detail-oriented Membership Associate to manage all aspects of the Arboretum’s membership program. This position will oversee acquisition, retention, stewardship, and day-to-day support for 3,000+ member households. As part of the Arboretum’s Advancement Team, the Membership Associate will work in tandem with the Advancement Director, Sr. Manager of Marketing & Development, Special Events Manager, and other staff to meet the Arboretum’s annual fundraising goals.

Summary

Responsibilities

Develop and execute member acquisition, cultivation, and stewardship strategies based on Arboretum goals
Alongside Advancement Director, plan and execute membership campaigns and events to drive membership engagement and growth
Manage membership program budget
Review and redesign membership packages, benefits, and pricing as needed
Maintain member database:
- Enter and process new memberships and renewals into existing database
- Prepare regular reports on membership statistics, trends, and performance
- Administer membership benefits including annual parking passes
- Provide regular customer support, answering all member inquiries and information requests
Conduct stewardship duties and represent the Arboretum at events to further a culture of engagement
Oversee programming for all membership levels, including direct mail and online efforts
Collaborate with the Special Events Manager to organize and run member-exclusive events and programs, including the Arboretum’s annual fall festival, ArBOOretum
Work with Marketing team to develop and update membership materials and brochures to communicate benefits and drive membership engagement
Work closely with other departments, such as Education, Marketing, and Development, to integrate membership efforts with overall organizational goals
Oversee Arboretum’s Tribute Giving program and report monthly on progress toward annual goal

Qualifications

Previous experience coordinating a membership program
Experience developing successful cultivation and solicitation strategies
Excellent verbal and written customer service and communication skills
Detail oriented with a critical degree of accuracy regarding data entry and record keeping
Familiarity with Microsoft Office suite
Experience with customer relationship management (CRM) software
Strong relationship building skills with staff, board, volunteers, vendors, and advancement office teams
Ability to successfully manage multiple tasks simultaneously, paying close attention to detail
Available to work occasional nights and weekends as needed
2+ years of fundraising or membership program experience
Bachelor’s degree in a related field preferred
A passion for the mission of the Arboretum

View the full job description at https://houstonarboretum.org/about-us/employment-opportunities/

Please send resume and cover letter to Allie Nikolaisen, Advancement Director, at anikolaisen@houstonarboretum.org.

Compensation Information

$45,000 - $48,000