[CLOSED] Education and Tours Supervisor

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives. 

HOW YOU WILL IMPACT OUR MISSION
The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager.

WHAT YOU WILL DO

• Oversees the department's daily operations, including staff, facilities, equipment, and resources.
• Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
• In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
• Reviews and authorizes staff timesheets, assignments, and job responsibilities.
• Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
• Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.

WHAT WE ARE LOOKING FOR

The San Diego Zoo Education & Premium Experiences team seeks a collaborative, communicative, and well-organized leader to supervise the daily operations of the department. This position reports to the Education & Tours Manager and oversees a large team of Educators who implement educational programs and paid guest experiences.  In coordination with department management, the Education & Tours Supervisor is responsible for hiring and onboarding new staff, monitoring timesheets and team member performance, and mitigating day-to-day operational challenges. This role also collaborates on diverse projects and initiatives to support the management team and Education Strategic Plan.  

• JOB EXPERIENCE
  • 1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
  • Coursework in science or education or a related field or equivalent specialized training
  • Program and tour development experience
  • Animal handling experience

• EDUCATION AND CERTIFICATIONS
  • Bachelor's Degree
  • Teaching certification preferred

• SKILLS AND KNOWLEDGE
  • Knowledge of learning theories and interpretative techniques
  • Ability to effectively lead a team in a diverse environment
  • Able to communicate effectively (verbal and written)
  • Effective customer relations skills
  • Ability to monitor and schedule resources
  • Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
  • Able to train staff to handle animals and use animal behavior modification
  • Experience with reservations and ticketing system (Galaxy preferred)
  • Knowledge of analytics

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Salary, Full-Time, Exempt Position
• Yearly Rate: $71,200 - $78,760 

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. 

San Diego Zoo Wildlife Alliance is a drug free workplace.