Outfitter

APPLY BY SENDING COVER LETTER AND RESUME TO HIRING@ZIONADVENTURES.COM

The Outfitting Staff of Zion Adventures forms the backbone of our business operations. Outfitters work inside and play outside; they go canyoneering, hike, climb, and bike to understand Zion and all it has to offer. Hundreds of Park visitors stop by each day seeking assistance in making the most of their time here. It is the Outfitter’s responsibility to help them leave Zion Adventures with an empowering sense of direction. Outfitters prepare visitors to hike the Zion Narrows, answer questions about our services, maintain the vast amounts of equipment we send out each day, and perform other crucial tasks that help visitors have memorable experiences.

This position will also include at least one of the others roles listed below 1 -2 days a week. 

- Trailhead Shuttle Driver: Responsible for transporting adventurers to their desired destinations in a friendly and professional manner.  The Trailhead Shuttle Driver must also be comfortable operating a 14 passenger Ford E350 Van safely on narrow, winding dirt roads. Zion Adventures is committed to providing exemplary customer service, so drivers need to be able to speak knowledgeably about other services we provide, as well as the Zion area. ​

- Assistant Guide: Demanding, rewarding, and extremely educational. ZA Assistant Guides spend about 2/3rds of their season working in the shop as an outfitter, and the other third out in the field on trips. Towards the end of the season, some Assistant Guides feel ready to lead trips on their own and stay on staff as Lead Guides the following season.  We invite our applicants to view working with us as a multi-year opportunity.

Qualifications:

• ​Minimum of 21 years of age
• Desire to help people, specifically help them have fun visits and stay safe
• Professional and responsible attitude when working with clients
• Willingness to learn and teach
• Strong spoken and written communication skills
• Ability to work in a team-oriented environment
• Sense of humor. Can make work fun and/or funny in positive ways
• Works and stay on-task with minimal supervision
• Applies problem-solving skills
• Must have a current and valid drivers license
• Desire to learn and share that knowledge with others

Preferred:

• Familiarity with computer programs such as Word or Excel. Previous experience with Mac is helpful.
• Outstanding work ethic
• Commitment to serving others
• Strong attention to detail
• Enjoys creating order in chaotic environments
• Ability to take initiative
• Familiarity with the area
• Ability to be engaging and polite
• Current First Aid and CPR certification, or Wilderness First Responder
• Experience with technical rope systems/skills
• Experience climbing in single pitch terrain
• Additional credentials such as AMGA or PCGI training/certifications, SAR experience, WEA Outdoor Leadership Training Course, LNT Master Educator, etc.

Responsibilities:​​

• Answering visitor questions
• Outfitting customers for the Narrows
• Answering the phone and replying to emails
• Booking guided trips and shuttle reservations
• Checking in, cleaning, and repairing gear
• Checking out customers at the cash register
• Helping connect clients with guided trips and other Zion activities
• Offering expertise on local recreation opportunities and logistics
• Building an impressive knowledge base of the roads, hikes, canyons, and hidden secrets of Zion National Park and the surrounding area on personal time
• Informing customers about retail products in the store
• Managing product inventory on our retail floor
• Facilitating meaningful, helpful, intelligent, and pleasant conversations with customers
• Attending staff meetings outside the work day (approx. 1 per month)
• Driving courteously
• Transporting clients as safely, comfortably and efficiently as possible
• Avoiding risks which could harm passengers, the vehicles, or the environment
• Running efficient shuttles without creating the hurried feeling
• Solving problems with grace and efficiency
• Operating single run and back-to-back morning shuttles 
• Maintaining the shuttle vehicle for cleanliness, fueling, and informing Maintenance Coordinator of possible problems and needed repairs
• Being able to change flat tires on trips, possibly along unimproved roads

Dates of Employment:

• Feb 26th - November 29th 2024 (SOME CONTRACTS END EARLIER)
• Schedule is determined by shop demand as well as other positions you might work, such as a shuttle driver. As a result, you may work 4 days during some weeks, but will most often work 5 days. Our aim is to create a regular work schedule for you where you have the same 2 consecutive days off.
• There is year-round outfitting available for several staff members. Some stay to outfit part-time or work on seasonal projects.

- Bike Technician: Someone with a passion for people and uniting them with the Zion area through bikes. A broad field of customers and services requires our staff to be diverse, adaptable, and eager to learn and grow individual knowledge and skill sets. The ideal candidate has a depth of customer service experience coupled with a general technical mechanic background. Our bike technicians are motivated, flexible, critical thinkers with a strong ability to move fluidly between the social aspects of fitting bikes to customers and information sharing, to upkeep and organization of the bike program.

- Via Ferrata Guide: We thrive on sharing our passion for the outdoors with others and by giving them the skills and autonomy to do so on their own. A Zion Adventure guide is a powerful mixture of character, empathy, integrity, curiosity, and humility.  You will be joining a diverse group of individuals from a variety of backgrounds all united by a common mission and a passion for experiential learning, education, and the outdoors. We are in a constant pursuit to better ourselves and the organization. Many of those who have moved here to be guides with us have found this chapter of their lives to be much longer than they expected, and are happy for it. If working with and being challenged by these types of people excites and inspires you, we encourage you to apply. All qualified candidates will be given thorough consideration and evaluation. Our Via Ferrata team primarily works in steep, remote, and challenging terrain, on and around our property on Kolob Mountain.