Nature Center & Store Manager

Position Location and Environment: The Manager position’s office is based out of FOMR’s Crane’s Nest Nature Center & Store at Malheur National Wildlife Refuge Headquarters, 32 miles SSE of Burns, Oregon.

About Us: The Friends of Malheur National Wildlife Refuge (FOMR) was formed in 1999 and is an independent non-profit 501(c)3 corporation with the mission of supporting Malheur National Wildlife Refuge. FOMR promotes conservation and appreciation of natural and cultural resources at Malheur Refuge through education, advocacy, and on-the-ground stewardship. Our projects aim to improve wildlife habitat, provide public education opportunities, an enhance the Refuge’s visitor experience. FOMR is lead by a Board of Directors in partnership with their Executive Director (ED). Learn more about FOMR at www.malheurfriends.org.

POSITION DESCRIPTION

I. Nature Store Retail Management: The Manager will support the day-to-day operations of the Nature Store including ordering and tracking inventory, managing pricing and stock control, maximizing profitability and meeting sales targets. The Manager will prepare monthly sales reports and engage in managing the store budget. On a regular basis, the Manager will work closely with the Executive Director and Board Treasurer to maintain inventory/procurement records, invoices, income/expenses, and deposit reports.

In the store and via email, the Manager will engage with visitors/customers and manage queries and complaints. FOMR has an online store in which stock must be managed and sales will be fulfilled in a prompt manner. The Manager will work with the ED on marketing and promotion of the Crane’s Nest and online stores through the monthly newsletter, social media, and outreach opportunities as they arise.

II. Nature Center Management: The Manager will maintain a welcoming and informative environment in the Nature Center building and grounds where the Store is located. The store and center reside within a historic Civilian Conservation Corps era building and adjacent to the Marshall Pond Wildlife Trail and Observation blind, including a pollinator garden. The presentation and accessibility of these spaces is the responsibility of the Friends.

III. Volunteer Management: The Nature Store is largely staffed by volunteers who are invaluable to store operations. The Manager is responsible for the recruitment, training and ongoing support of Crane’s Nest volunteers. Coordination of volunteer schedules to keep the store staffed 7 days/wk from March 1st – October 31st will require the Manager to work store shifts when volunteers are unavailable

The candidate will maintain a volunteer database of volunteer history, hours, interests, etc. Working closely with the ED, the CNM will develop, implement, and evaluate the Volunteer Program on an annual basis to update and manage volunteer policies and procedures. The Manager should be committed to growing and diversifying the volunteer base and the opportunities available to them.

IV. Other Duties as Assigned: FOMR is a small organization with diverse mission driven projects and programs. The nature of this position will be to occasionally support activities that are not outlined above in the primary responsibilities. These duties may be associated with event planning, etc.

V. Staff, Board, and Partner Communications: The CNM will report to the ED who works closely with Malheur Refuge staff and reports to the FOMR Board of Directors.

Desired Qualifications:

• Commitment to the mission and values of Friends of Malheur National Wildlife Refuge, Malheur National Wildlife Refuge, and the National Wildlife Refuge System.

•A genuine, personal interest and appreciation of nature and the natural world.

• Demonstrated ability to work independently and collaboratively as needed.

• Retail experience including inventory and cash management and generating reports.

• Comfort with digital systems and software such as NeonCRM, Shopventory, Clover, Microsoft 365 applications, WordPress, Constant Contact, Canva, etc.

• Leadership experience working with volunteers or on a diverse and collaborative team.

• A team player who is an enthusiastic, creative, self-motivated, critical thinker with strong organizational and math skills.

• Ability to work weekends and evenings when necessary.

• Experience with fundraising, networking, and event planning a plus, but not necessary.

• Candidate must be a US Citizen.

To Apply (email submissions preferred): Prior to submission, interested candidates are encouraged to review FOMR’s website, www.malheurfriends.org for background on our organization. Please send a cover letter, resume, and references with the subject line “Crane’s Nest Manager” to friends@malheurfriends.org.

Professional references should include at least two people who can speak to the applicant’s experience relative to the position requirements. We require pre-employment background checks. Friends of Malheur National Wildlife Refuge is an equal opportunity employer.