Education Administrative Assistant (Part-Time)

Job Title: Education Administrative Assistant (part-time)

Department: Education & Interpretation

Reports to: Director of Education & Interpretation

Responsibilities: 

As an Education Administrative Assistant (part-time) you will:

• Communicate with schools, daycares, homeschool families, and scouts to book education programs, primarily through email, phone calls, and google forms
• Maintain meticulous reservation record keeping using Microsoft Excel, shared Outlook calendars, Microsoft Word, Adobe, Focus Point software, and shared files.
• Generate program reservation confirmations and reports
• Orchestrate the billing and invoicing processes for the Education Department
• Operate ticketing software for processing group payments, program ticketing for ecommerce, and track education attendance with accuracy and precision
• Assist Program Coordinator with group sale and birthday payments as needed
• Communicate with all Aquarium teams (education, curation, operations, marketing, guest experience, management) to ensure smooth execution of program logistics

Position Requirements:

• Passion for education, conservation, and people
• Attention to detail
• Highly organized
• Effective and appropriate written and verbal communication
• Proficiency using windows computers and Microsoft 360 software (Outlook, Teams, Word, Excel)
• Patience and willingness to learn to use complex FocusPoint ticketing software
• Prior experience in an office setting is preferred
• Prior experience in a customer service setting preferred
• Ability to work in-person in the Aquarium office
• High school diploma or equivalent

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently sit and use of hand dexterity for fine movements and handling
• Occasionally stand, walk, bend, stoop, crouch, and reach