Volunteer Programs Coordinator

The Mississippi Aquarium is a 501(c)(3) non-profit organization that aims to be the window to the waters of the Mississippi, the Gulf Coast, and beyond. Our goal is to foster an appreciation for the aquatic environments of Mississippi and encourage guests to explore these majestic environments and play a more active role in local research and conservation efforts.

Responsibilities (include but not limited to):

• Help build, implement, and oversee the success of Mississippi Aquarium’s Volunteer Department; program areas of volunteer service include internships, adult (18+), family, higher education, docent, special needs, teens, and group opportunities 
• Respond to phone and email requests for information on Mississippi Aquarium’s Volunteer Programs
• Coordinate, conduct and manage training and continuing education opportunities for all team members.
• Act as a friendly, engaging, and supportive representative to all Mississippi Aquarium volunteers, interns and employees
• Review all volunteer applications; Conduct new volunteer interviews and phone screens
• Develop and present new volunteer orientation; always seeking to grow and improve the onboarding process
• Consistently update and maintain volunteer administrative policies including Mississippi Aquarium’s Volunteer Handbook
• Serve as the primary point of contact for volunteers during shifts, provide guidance, and ensure volunteers are adhering to MSAQ’s high level standard of excellence 
• Utilize MSAQ’s volunteer management platform and database, Volgistics
• Provide excellent communication to all volunteers including Aquarium updates, training and learning opportunities, appreciation initiatives, recruitment needs for specific shifts, etc. 
• Maintain accurate records for volunteers, and provide appropriate reporting records for evaluation and long-term strategic planning
•  Coordinate and participate in volunteer appreciation events, and celebrate volunteer service daily 
• Consistently review, discuss and propose steps to increase recruitment
• Fill in and support daily operational needs when necessary 
• Work weekends and evenings when necessary 
• Work in a collaborative team environment, cross-train and support all other Guest Experience areas with projects, planning, and trainings

Apply online at https://www.msaquarium.org/p/footer-links/about-msaq/careers to access the full job description and application link. Please attach a resume and cover letter within the application form.