Education Operations Coordinator

The Education Operations Coordinator’s primary role is to support and manage back-end operations for Leave No Trace’s key education initiatives, including virtual/in-person training programs, tourism, community partners, and youth-serving partners. Responsibilities will incorporate the activities and duties outlined below.

The successful applicant should have a strong commitment to protecting the outdoors. Staff at Leave No Trace take great responsibility for their individual roles and thrive in a team-oriented atmosphere. As part of the Education Team, the Education Operations Coordinator position will require you to be extremely detail-oriented, self-motivated, highly organized, a great communicator (both written and verbal), and able to manage a wide variety of administrative tasks.

The position is based in the Denver, CO, area, and it has a hybrid work environment that requires workdays from the Leave No Trace office in Boulder, CO.

Duties

Online Education Management:

• Maintains Leave No Trace course operations, including file management and course certificates through Leave No Trace’s system.
• Coordinates online course development tasks, including collaborating with Leave No Trace partners and program staff in the development of all new Leave No Trace courses.
• Serves as primary liaison between clients and vendors to develop and maintain Leave No Trace’s library of online courses.
• Produces online learning participation reports for internal and external use.
• Assists the public and clients with technical issues that may arise during the course and after course completion, such as generating missing course certificates.
• Works with education team staff and vendors to monitor, modify, and improve online curriculum.

Operations Support:

• Updates and maintains webpage and web form content for Leave No Trace’s education programs regularly. This may also include working with other education team staff to create web page content.
• Coordinates tracking and reporting for partner agreements, consulting contracts, and brand license/sublicensing for applicable partner categories.
• Coordinate various education communications campaigns across business-to-business and direct-to-consumer channels with the marketing team and other education staff.
• Manage Leave No Trace education course operations, including training agreements, all participant communications, posting courses to Leave No Trace’s website, uploading course rosters, scholarships, reporting, and evaluation.
• Manage Community Partner and State Advocate operations, including partner tracking, renewals, booth kit program, reporting, and other required administration.
• Support communications, tracking, and review of Youth Program Accreditation partners.
• Manages the administration of Leave No Trace’s training course scholarship program with the Director of Education and Training.

Qualifications:

• Minimum of two years of experience working in an administrative capacity, ideally with an emphasis on outdoor or environmental-based education programs.
• A demonstrated commitment to diverse, equitable, and inclusive education programs.
• Personable and comfortable interacting with people face to face and virtually.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Google Analytics and WordPress.
• Advanced proficiency with MS Word, Excel, & PowerPoint.

Preferred Experience:

• Experience working with Learning Management Systems.
• Previous CRM database management experience.
• Project management professional credential.
• Leave No Trace Level 1 or Level 2 Instructor training.
• Bachelor’s degree in education, administration, outdoor/environmental education, or related field.