Sales and Booking Coordinator

Clearwater is seeking a full-time Sales & Booking Coordinator who will lead outreach for Clearwater’s sailing programs, manage sail bookings, coordinate group and charter reservations, maintain communication with program participants, and support vessel scheduling and logistics.

Responsibilities

Sales and Outreach

• Promote and sell onboard education sails and charters, proactively identifying and pursuing new prospects
• Seek creative ways to maximize sloop programming and occupancy
• Maintain and expand relationships with returning schools, teachers, and group leaders to ensure consistent annual bookings
• Be responsive to charter requests and encourage repeat charter experiences
• Represent Clearwater at outreach events, tabling opportunities, and regional gatherings to generate interest in sailing programs

Passenger Group Coordination

• Manage incoming program inquiries and collect required booking information using FareHarbor
• Prepare and process payments, contracts, invoices, waivers, and related documents
• Maintain clear and professional communication with all program participants before, during, and after sail bookings
• Ensure excellent customer service through timely and responsive communication via email and phone
• Support dockside, winter, and onshore events

Vessel and Operational Logistics 

• Collaborate with sloop Captains and Education Director to develop a feasible, mission-driven sail schedule
• Initiate and maintain relationships with dockmasters, marinas, and municipal contacts along the Hudson River.
• Obtain permits, certificates of insurance, and any required authorizations for dock usage
• Track and anticipate logistical needs related to tides, weather, dock access, and vessel movements.

 Marketing and Reporting 

• Maintain the public sail calendar and coordinate with the Communications Director to update website and promotional content
• Compile sail income and participation data for internal reporting and grant purposes
• Track inquiries and sales performance over time and identify trends or gaps
• Support the development of print and digital outreach materials related to sailing programs.