Program Coordinator

The Program Coordinator will assist in supporting several of the Conservancy’s programs such as volunteer coordination,  our education initiatives, visitor service programming, and ongoing Aquarium programming and management. This position will also be the lead employee for volunteer services, helping to recruit,train, and support our volunteers. 

Volunteer Management

• Support all efforts as it relates to the volunteer programming; volunteer recruitment, training, managing, engagement, recognition and retention
• Provide logistical support to the onboarding of new, active volunteers
• Coordinate and facilitate volunteer trainings
• Coordinate new volunteers ‘shadow shifts’
• Facilitate onsite volunteer ‘briefings’ and other support as needed
• Ensure a high degree of volunteer engagement through onsite interactions and other, individualized methods of follow-up
• Ensure excellent volunteer communications; respond timely to general volunteer inquiries
• Keep detailed records of volunteer information and assignments, track volunteer hours and create reports
• Coordinate and manage volunteers in support of BIC events; work collaboratively with special events department
• Train and supervise volunteers in managing the Aquarium’s retail operations

Program Coordination

• Serve as the program coordinator for the Conservancy’s school programs, scheduling volunteers, field trips, and coordinating logistics
• Assist in Conservancy-wide programing initiatives, including fundraising events
• Ensure that effective safety standards and practices are established and enforced to ensure the safety of staff, the general public, and the animal collection
• Assist in planning, coordinating, and scheduling maintenance activities including repairs, replacement, and preventive maintenance of the public-facing infrastructure
• Explore new and innovative ways of improving aquarium operations by developing plans and programs that ensure enjoyable and educational visitor experiences, healthy collections, and well maintained facilities
• Serve as the point person for Aquarium administration including ordering supplies and scheduling needed services
• Assist the team in providing an accessible, clean, safe, and world class campus for visitors
• Work closely with staff, Aquarium volunteers, Aquarium Committee members, and board members to fulfill strategic initiatives
• Maintain a positive and professional example in meeting the needs of staff, visitors, and volunteers and handle individual guest issues when needed
• Provide training and support of retail operations
• Support and enhance a clean, safe, enjoyable and educational experience at the Belle Isle Aquarium by actively engaging in the enforcement of superior customer service standards and facility appearance guidelines.
• Serve as on-site manager to address emergency situations 

How to apply:

To apply, please send your resume and a brief statement of interest to [email protected] prior to July 25, 2022 at 6pm.