Operations Manager

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

We believe that nature is inclusive to all beings and that diversity is fundamental to the ecological health of our planet. Our work—connecting young people to themselves, each other, science and the natural world—must be as inclusive and diverse as our national park classrooms. At NatureBridge, we examine when and how forms of inequity appear in our programs and workplace. We listen, learn and aim to change individual mindsets and organizational practices to ensure that everyone has the opportunity to thrive at NatureBridge. 

Our Core Values reflect this: We are inclusive. We create an equitable, welcoming and empowering learning and working environment for all people. For more information, visit our website.

What You Will Do:

As the Operations Manager, you will be the primary steward of program logistics and information, and ensure smooth program operation. You will be responsible for timely and detailed communication with teacher and adult coordinators as they prepare for their NatureBridge programs. You will be in charge of creating program itineraries and collaborating with the Conference Operations Manager to allocate campus resources to attending groups.

This position takes place at Golden Gate National Recreation Area, and requires regular attendance on site. This is not a remote position.

Your primary job will be to:

• Communicate regularly with groups to determine logistics and to set expectations for overall outcomes for our Environmental Science, Coastal Camp and Conference programs.
• Hire and supervise Environmental Science Program Site Managers andEvening Support, provide ongoing support, cover site support between Site Manager’s split shifts.
• Create weekly staff schedules for all programs
• Prepare weekly customer program communications in Salesforce (CRM)
• Process operations, facilities and program-specific invoices.
• Ensure smooth program implementation by refining and supporting logistical systems.
• Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers.
• Coach and mentor Site Managers 
• Create and maintain weekly Environmental Science staff schedules and review time-off requests 
• Provide support to the Education team, including collaborating with Education Managers on weekly meetings, annual hiring processes and staff training
• Assist other departments as needed (kitchen, education programs, facilities, national office, or help with special events, etc.)

Compensation:

• $25/hour
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Organized and able to balance competing logistics between programs while maintaining attention to detail
• Experience in a management or supervisory role; able to effectively support and train successful teams
• Written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups
• Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.
• Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders  
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
• Demonstrated office experience, ability to manage and communicate information quickly and accurately
• Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs). Internet and e-mail experience required
• Valid driver’s license

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Employees must be fully vaccinated 15 days or more before the employment start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How To Apply:

NatureBridge is an Equal Opportunity Employer. Submit your resume and 3 references to our Online Career Portal. Please answer the application questions in lieu of a cover letter.