Membership and Guest Services Intern - Summer 2024

Supervisor: Director of Membership and Guest Services

About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere, because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Looking forward, we are committed to providing the most enriching experience for our audience, being recognized as a scientific authority, and being a leading educational resource on invertebrates. To this end, Butterfly Pavilion has begun the early stages of launching a $40 million Capital Campaign to expand Butterfly Pavilion into the Center for Invertebrate Research and Conservation (CIRC) in a brand new, state-of-the-art facility in 2027.  

A large part of who we are as an organization is how we interact with each other. Valuing our facility, guests, donors, and our team is a priority, without these puzzle pieces we can't make it all work, these Core Values guide us throughout our day. We Love What We Do at Butterfly Pavilion, we Make Science Cool by Going Above and Beyond for all guests, donors, and team members while also Leading Change in invertebrate conservation. We Know Our Stuff and work to have a healthy culture by Being Positive and Welcoming to All. These aren't just words, but words for us to live by here at Butterfly Pavilion.

Commitment: Minimum commitment, typically 2-3 days per week/16-24 hours per week from late May to mid-August.

Position Summary: Butterfly Pavilion's Membership and Guest Services Department is seeking an individual with an interest in hospitality, sales, or event planning. This is a great opportunity for those looking for hands-on experience conducting guest surveys, evaluating flow patterns, improving sales processes, or developing a science-based event.

Stipend: Unpaid; school credit can be earned for this internship in most cases.

Key Skills Learned:

• Project design and management
• Data collection
• Market research
• Statistical analysis

Key Responsibilities:

• Interact with members and guests and follow Rosie's Rules:

1. Provide Great Guest Experiences,
2. Be a Resource,
3. Meet Expectations,
4. Always Say Yes,
5. Take Time for Guests,
6. One Pavilion, One Team

• Familiarize yourself with Butterfly Pavilion's POS and client database.
• Meet deadlines and expectations to complete a project over the duration of the internship. Professionally present this project to Butterfly Pavilion team members at the end of the internship.

Training: Successfully complete Intern Orientation.

• New Volunteer and Intern Orientation and All Team Training.
• Department specific onboarding and software training.

Qualifications & Skills:

• Eager to learn
• Experience or interest in customer service and communication skills
• Comfortable interacting with guests of all ages
• Enthusiastic and patient
• Organized and flexible
• Strong research and analytical skills
• Proficiency in Microsoft Office Suite preferred
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for environmental conservation and promoting sustainable practices.

Minimum Age Requirement: 18 years of age.

Physical Demands: While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

At Butterfly Pavilion, the employee is occasionally exposed to moderate to loud environmental noise for extended periods of time.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift and carry items up to 50 lbs.

Sustainable Impacts: The impact of this internship should improve the experience at Butterfly Pavilion for members and guests.

Evaluation: Director of Membership and Guests Services will work with intern to develop project milestones and timeline. These will be evaluated weekly to ensure the intern and project are on track.

Application Deadline: April 1st

Start date: late May

Apply: Fill out the form to the right and click "Apply for this Position" to start the application process. Must submit a cover letter and resume.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/3280010-818739