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Organization
Job Posted
April 6, 2022
Job Category
Job Type
Remote
No
Location
United States
Summary
Provide customer service by at the City of Boca Raton's Gumbo Limbo Nature Center front desk on weekends and Monday afternoons. Help visitors register for programs using Rec Trac in person and over the phone, as well as greet visitors and help train new volunteers at the front desk.
LOCATION
Gumbo Limbo Nature Center, Boca Raton, Florida
SCHEDULE
Saturday: 8:30 am - 4:30 pm
Sunday: 8:30 am - 4:30 pm
Monday: 11:30 am - 4:30 pm
Up to 25 hours per week including evenings and holidays as needed
GENERAL DEFINITION OF WORK:
Performs intermediate paraprofessional clerical work and assists with the daily operations of the nature center; provides customer service in a municipal office setting. Work is performed under general supervision.
ESSENTIAL FUNCTIONS:
- Completes lead work in box office and at front desk;
- Provides exceptional customer service;
- Provides research and analysis of various programs;
- Implements customer service training programs;
- Resolves customer issues;
- Processes customer refunds and cancellations;
- Handles money collection;
- Relays accurate information to the public;
- Acts as a receptionist, answers telephone inquiries;
- Operates standard office equipment;
- Provides tours to new staff and to the public;
- Creates spreadsheets to track attendance figures;
- Completes daily deposits;
- Maintains and updates customer records.
RELATED TASKS:
- Prepares and checks forms, records, and applications for accuracy, completeness, and conformity to established standards;
- Creates flyers, signs, posters, and other promotional materials as needed;
- Assists with special events;
- Assists with room set-ups and breakdowns;
- Performs related tasks as related.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of standard office practices, procedures, equipment, and clerical techniques; intermediate knowledge of computer software including Microsoft Office programs, business English, spelling and arithmetic; ability to make arithmetical calculations and file alphabetically; ability to establish and maintain effective working relationships with associates and the general public; ability to understand and follow oral and written instructions; ability to operate basic video and audio equipment; ability to learn new computer programs,.
EDUCATION AND EXPERIENCE:
- Any combination of education and experience equivalent to graduation from high school; Two (2) years of experience with Microsoft applications. Two (2) years of experience with cash handling; Two (2) years of customer service and office work experience.
SPECIAL REQUIREMENTS
- Possession of a valid State of Florida Class "E" driver's license with no more than six (6) points in a three (3) year period.
PHYSICAL DEMANDS:
- Must be able to lift, carry and push articles weighing up to 25 lbs., and push articles weighing up to 100 lbs. Exposure to extreme temperatures, insects, noise, heights, dark and confined spaces; ability to stand and walk for up to six hours at a time.
POST-OFFER BACKGROUND REQUIREMENTS:
The background check process for this position may include:
- Criminal Background Check
- Employment Verification
- Reference Checks
- Motor Vehicles Report (MVR) Check
- Workers' Compensation
- Physical
- Drug and Alcohol Screen
How to apply: