Guest Services Assistant - Part Time

The Forest Preserve District of Will County is accepting resumes for a part-time guest services assistant at Hidden Oaks Nature Center, in Bolingbrook Illinois. 

Position Description: Provide operational support for the day-to-day functionality of the visitor facility through hosting rentals and staffing the front desk. The primary focus of this position is to provide guest services and communication with customers during event planning. This position hosts the various rental events during event hours, including evenings and weekends. Duties include facility front desk staffing during open hours and completing clerical tasks such as greeting and assisting visitors, issuing permits, and answering incoming call.  

Essential Duties and Responsibilities

1. Coordinate and communicate rental details prior to, during, and after rental with customer including hosting rentals and providing support such as beverage service, assistance with table/chair setup, deliveries, in accordance with Will County Health Department and State of Illinois regulations etc.
2. Staff facility front desk and weekdays and weekends during open hours; greet and orient visitors, answer and direct incoming calls, distribute brochures and information, answer questions from the public.
3. Issue District facility rental permits, program registrations, and dog park permits.
4. Responsible for promptly opening and closing the facility during public open hours.
5. Prepare rental evaluation reports and attendance / revenue reports using various computer programs.
6. Manage gift shop / concessions items inventory and point-of-sale information.
7. Use point-of-sale and cash drawer to complete sales of gift shop items and process permit / rental / program payments; run necessary daily closing reports.
8. Staff /host scheduled rentals; trouble-shoot audio-visual rental equipment; address any issues that may arise during scheduled rental; secure building after rental.
9. Staff facility front desk, greet visitors, answer and direct incoming telephone calls, distribute brochures, answer visitor questions about facility, sales or services, preserve, District, and area.
10. Record attendance for public programs, education programs, youth group programs, and daily public attendance, including daily car counter totals.
11. Purchase/order facility office supplies, equipment, and assist with purchasing facility rental supplies.
12. Assist with planning or working public programs or facility events as needed.
13.  Process and distribute mail.
14. Organize and restock facility brochure display and manage brochure inventory.
15. Complete the tidying of rental spaces and exhibit galleries including light clean-up before and after rentals.
16. Perform other duties as assigned. 

Minimum requirements include:

• Associates Degree
• 2-year experience as clerical, support staff, or similar field
• Customer service and cash handling experience a plus
• Certifications: Valid Illinois Drivers License
• Ability to operate a POS system/cash register.
• Ability to communicate in a friendly, energetic, respectful, and professional manner with the public. 
• Must be able to complete State of Illinois Food Handler’s certification course 
• Must possess and maintain a current and valid Motor Vehicle Operator's license

All employees of the Forest Preserve District of Will County hired after March 12,1992 are required to live in Will County, Illinois within six months of their date of employment. 

Salary $16/hour

How to apply:

For full details check out www.reconnectwithnature.org  click on About Us/Employment.