Guest Experience Administrator

The successful candidate will enjoy providing internal BioPark staff and our guests great customer service. They will help projects run smoothly and be comfortable solving audio/visual and light technical challenges. This position reports to the Education Curator, while also supporting the Marketing and Graphics department. 

The ABQ BioPark consists of the Zoo, Aquarium and Botanic Garden and Tingley Beach. 

This position is employed through a staffing agency, not the City of Albuquerque, and is located at the ABQ BioPark. This full time position is limited to a two year term with an option to renew. 

The Guest Experience Administrator duties may include, but are not limited to: 

• Providing customer service for education events. This includes helping customers register for classes and events as well as answering questions about educational programs. 
• Supporting educational programing and event registration. This may include setting up and maintaining the backend systems via a web-based interface like HoldMyTicket, ASAP, or Tessistura to create event, ticketing and registration pages. 
• Troubleshooting guest and staff-facing digital signage screens, A/V, and other PC or tablet based platforms. • Ordering equipment and supporting supplies for the office and our events. 
• Maintaining financial, volunteer management, and supply records.
• Manage classroom and education areas, including calendar, A/V equipment, and room set up. 
• Attend meetings, take and prepare minutes. 
• Maintain inventories and obtain cost estimates. 
• Prepare purchase orders, track budgets, and ensure policy compliance. 
• Organize special events and recognitions for volunteers and school partners. 
• Assist with maintaining the BioPark’s photo archive; including tagging photos for accurate retrieval. 
• Help deploy / pick-up graphics and marketing projects around BioPark facilities. A Successful Guest Experience Administrator will have: 
• Excellent customer service skills; including in-person, telephone and via email. 
• Strong technical proficiency in web-based interfaces, audio/video and PC or tablet based platforms. • Strong organizational skills. 
• Interest in nature and conservation. • Ability to perform complex administrative, secretarial, and clerical duties. 
• Organization and flexibility to handle and prioritize multiple projects. • Ability to work independently and as part of a team. 
• Basic office skills, including Microsoft Office Suite. 
• Friendly and open personality and enjoy working with a diverse cross section of individuals from a variety of departments at all levels of government and job positions.

 Qualifications Applicants must be 18 years or older. Minimum high school diploma, college degree preferred. Must be physically able to lift or move up to 30 pounds (chairs, folding tables, stanchions, computer and photo/video equipment). Candidates must pass a security background check to be hired. 

Work schedule: Full time, 40 hours per week. Most work will generally be between Monday - Friday from 8:00 a.m. - 5:00 p.m. Occasional short periods of weekend, holiday and evening work may be required.

To apply:  Please prepare a cover letter, résumé, and contact information for three references. Email this information to: bdunn@cabq.gov with the subject line Application for Associate Project Coordinator II -Education. Applications must be received by April 1, 2024.