Front Desk Administrator

Reception

● Have and share knowledge of current MNHC exhibits, programs, visitor services, and MNHC’s mission

to the public

● Ensure exhibit area is clean and ready to receive visitors

● Daily opening and closing of the museum

● Maintain signage

● Greet and intake Center visitors and admission

● Be knowledgeable about MNHC’s volunteer opportunities and promote them to interested

patrons

● Promote MNHC membership and provide information on membership benefits

● Assist the development department in communicating with donors and identifying potential

donors.

● Answer incoming phone calls, check the general message mailbox and email, and forward

messages when necessary

● Track and report visitor numbers and information

● Promote, inventory, and process sales for the MNHC gift shop

● Other duties as assigned

Administrative Duties

● Assist with scheduling Museum Field Trips, room rentals, Summer Camp reservations, and other requests

in registering for programs

● Process and distribute mail daily

● Order office supplies

● Reconcile the cash drawer on a regular basis

● Register patrons for programs and memberships; including payment processing, refunds, and assistance

with online registration management

● Intake of volunteer forms, volunteer interviews, and background checks

● Train volunteers on front desk duties on an as-needed basis

● Assist with mailing tasks associated with various MNHC programs, operations, and events

● Other duties as assigned

● Be familiar with and actively update MNHC calendars as needed

● Assist in simple building management and maintenance tasks.

Museum Upkeep

● Regular stocking of restroom consumables and paper products

● Sweeping, dusting, and sanitizing touchable surfaces● Classroom upkeep, cleanliness, and organization of furniture, supplies, and layout

● Responsible for recycling and composting programs

● Keeping windows clean between commercial window cleanings

● Bookcases in classrooms are in an organized and appealing manner

● Keeping museum interactivity areas stocked with materials

● Other duties as assigned