Education Associate

Key Responsibilities

Organizational Culture

• Support the Endangered Wolf Center’s organizational culture, promoting transparency and collaboration.
• Contribute positively as a member of a diverse and talented staff, paid and volunteer, to further EWC’s mission.

Organizational Capacity

• Collaborate with the greater EWC team to produce engaging educational programs.
• Support efforts to grow capacity through various programming touchpoints, including on-site programming, off-site events, and virtual outreaches.

Operational Capacity

• Under the guidance of the Education Manager, support effective and efficient educational operations, including processing guest reservations, leading programs, handling gift shop sales, and supporting overall guest experience.
• Actively participate in departmental planning efforts in strategy and operational decision-making, assisting in the implementation of determined courses of action.

Stakeholder Engagement

• Proactively engage in positive interactions with visitors.
• Represent the organization in a manner that strengthens the brand and communicates the Endangered Wolf Center’s purpose, mission, and vision.

Key Competencies

Collaboration 

• Builds & fosters trust with others
• Motivates with compassion
• Contributes to a team-first culture
• Cultivates positive interpersonal interactions
• Establishes & sustains effective communication pathways

Accountability

• Acts with integrity
• Contributes productively to group efforts
• Owns mistakes and uses them as constructive growth opportunities
• Effectively manages workload
• Delivers positive results

Initiative & Innovation

• Shows good judgment with sound decision-making
• Proactively navigates obstacles in workflow
• Successfully adapts to unexpected challenges
• Demonstrates commitment to continuous learning
• Performs duties without unnecessary supervision

Job Ability

• Displays technical skills appropriate to experience
• Work quality meets expected standards
• Demonstrates professionalism with all stakeholders
• Maintains job-related proficiencies
• Stays up-to-date on field-related knowledge

Stewardship

• Exhibits workplace behaviors consistent with the mission
• Contributes to a sense of belonging, community, and well-being for all
• Prioritizes service to others
• Upholds the highest professional ethics and standards
• Demonstrates commitment to safe practices

Experience & Qualifications

• Excellent interpersonal, organizational, and communication skills, both written and oral.
• Ability to use various office and reservation software products (reservation and retail points-of-sale, word processing, databases, spreadsheets, Dropbox, Google Suite, etc.).
• Ability to thrive in an at-times fast-paced setting while maintaining a positive attitude.
• Previous customer service and/or education (formal or informal) experience preferred.
• Coursework in a relevant field a plus.
• AZA-accredited institution and nonprofit experience a plus.
• Must hold or be able to possess a valid driver's license within three months of hire.
• Successful completion of a background check is required before employment.

Physical Demands

• This is a part-time (up to 28 hours), on-site role.
• Able and willing to work non-traditional hours (weekends, nights, and holidays)
• Travel locally, as needed
• Capable of holding certification in First Aid and CPR
• Frequent exposure to outside weather conditions and a natural environment
• Frequent sitting, standing, bending, walking (including on uneven surfaces), and occasional unassisted lifting up to 50 lbs

How to Apply

Send CV/resume and references to hr@endangeredwolfcenter.org, with “Education Associate” in the subject line.