Education and Experience Coordinator

Major Duties & Responsibilities: 

• Lead interpretive programs sharing interconnected stories of the Adirondacks including public programs with animals, naturalist walks, canoeing, ice fishing, school programs, etc. 
• Offer exceptional customer service and visitor experience in alignment with The Wild Center’s mission and brand in support of diversity, equity, accessibility, and inclusion. 
• Manage, communicate, and coordinate training support and supervision for education volunteers and year round interns/AmeriCorps members. 
• Deliver and develop hands-on activities, special programs, and thematic interactives to enhance exhibits while maintaining/improving existing operations and experiences. 
• Oversee exhibit and campus management coordinating staff, communicating across departments, and maintaining staffing proficiency for positive and safe visitor experiences. 
• Serve as museum lead for accessibility, working with staff to create a welcoming and safe environment where visitors feel valued,  respected, and physically/emotionally supported. 
• Manage customer service interactions, handling information, complaints, emergencies/safety, and cross departmental support while balancing program offerings and feedback. 
• Schedule 5 days (including 1 weekend day), 40 hour work week. Some holidays and occasional evenings.

The ideal candidate… 

• Brings experience as an educator/interpreter - comfort speaking, writing, and leading informal and formal science programs that connect people to the stories of the Adirondacks. 
• Is flexible and a collaborative team player - can thrive in a dynamic setting with shifting daily duties, a fast-paced, creative, and supportive team environment.
• Has a positive attitude and is excited to work with people - excellent personal and customer service skills, creativity, and enthusiasm are all essential.
• Possesses strong organizational and time management skills - can work on multiple tasks, provide high attention to detail, and create management and supervision systems.
• Can work independently - self-motivated, seeks opportunities to learn, grow, and thrive.
• Communicates well with people - fluid communication across departments with staff and volunteers, including writing and comfort/skill in public speaking.
• Comfort using digital systems - including Google Workspace, Zoom,  and exhibit tech interfaces. 
• Prepared to adhere to Wild Center procedures - including Covid safety policies and regulations. Covid 19 vaccination is required as a condition of employment.

Experience & Education:  Science based experiences teaching and working in a coordinator/customer service role at a museum, environmental education center, or other educational work environment. Relevant Bachelor’s degree or higher, or equivalent combination. 

Work Environment & Physical Demands: This position typically works within the museum and on our trails. At times the museum floor is a fast-paced and moderately loud environment. This position is required to interact with both adults and children throughout the day. Indoor/outdoor work examples: naturalist hikes, lifting canoes, and walking across the 115 acre campus in all weather conditions.

Ready to Apply? Open our Education & Experience Coordinator application or go to  www.wildcenter.org/careers to access the posting and application link. Within the application form, attach a resume with your work experience and a cover letter to share your interest and qualifications. 

Application deadline is 10/18/2024, 5pm EST or until filled. The Wild Center is an Equal Opportunity Employer. We have a strong dedication to diversity in our community and in the people and groups with which we work. For technical issues email [email protected].