Education Administrative Coordinator

Position Details:

• Full-Time, Non-Exempt
• Reports to: Director of Education
• Must have a flexible schedule
• Must have reliable transportation to both the Holden Arboretum and the Cleveland Botanical Garden

Key Responsibilities:

Key Responsibilities of the Administrative Coordinator position include but are not limited to: 

• Support Holden Forests & Gardens’ mission, vision, and values
• Manage the logistics of class offerings and assist the Adult Program Coordinator with class details/finances, and reporting
• Confirm program details with participants/groups (school/public classes/tours) and monitors evaluations
• Compile, analyze, and summarize statistical and revenue information and produce requested weekly, monthly, quarterly and annual reports
• Monitor and maintain program booking details
• Maintain registration database and offer recommendations for improvements for efficiency in all associated processes
• Register participants for education programs and events
• Invoices, accepts, and processes education payments and works with the finance department to ensure accuracy and reporting
• Handle inquiries and provide additional information about education programs and resolves any guest complaints in a professional manner.
• Maintains organized records and a complete file of standards of procedures (SOP’S) that are current
• Fulfill all processes for group tour requests
• Assist staff members with special projects and support as needed
• Work closely with Guest Services team at both campuses to ensure an efficient and accurate process
• Provide friendly, clear, and courteous customer service to encourage return visitation

Qualifications and Skills:

• Demonstrate a passion for people and nature
• High school diploma or equivalent, required
• Two years of post-secondary education in business or office administration, preferred
• At least one (1) year of administrative experience, preferred
• Strong customer service skills and experience working with the public
• Highly proficient with the use of Microsoft 365 products, specifically Teams, Outlook email, and calendar
• Highly proficient in Word, PowerPoint, and Excel, and the ability to produce and use data tables and charts
• Experience with cloud-based enterprise business applications for managing invoices, budgeting, CRM, and other business processes
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivated when working independently
• Ability to take initiative and problem-solve
• Detail oriented; strong organizational and interpersonal skills
• Demonstrated ability to meet deadlines, adapt to shifting priorities and seasonal fluctuations in volume of work, and work on a team
• Must have a valid driver’s license or reliable transportation to get from one campus to another

Physical Requirements

Must be able to perform with or without reasonable accommodations:

• Communicate over the phone effectively
• Ability to sit for extended periods of time
• Able to use a keyboard