Associate Manager of Volunteer Development

The Associate Manager of Volunteer Development supports The Mountaineers volunteer base of 3,000+ volunteer leaders, instructors, committee members, and branch council members. Reporting to the Associate Director of Leadership, this position is responsible for the execution of our org-wide leadership development program and volunteer recognition programs, as well as related monthly and annual communications, for both adult and youth programs. Working closely with a mix of staff, key volunteers, and external partners, the Associate Manager of Volunteer Development collaborates to provide high-quality, impactful programming for Mountaineers volunteers. 

Success in this role looks like growth in program capacity, high student and participant satisfaction, high volunteer satisfaction, growth and development of individual volunteers, and growth and sustainability of a highly-skilled volunteer base.

You’ll love this job if: 

• You’re passionate about fostering community engagement and supporting volunteers in their growth and leadership development at The Mountaineers.
• You enjoy implementing and tracking programs that recognize and celebrate the invaluable contributions of our volunteers.
• You thrive on building meaningful relationships and collaborating with diverse groups, including volunteers, staff, and community partners, to develop impactful leadership development opportunities.
• You’re excited to oversee multiple projects that innovate and continuously improve ongoing volunteer development opportunities at The Mountaineers, equipping our volunteers with the tools and resources for effective leadership.

Key Responsibilities

Leadership Development Programs: Responsible for the scheduling and success of The Mountaineers robust leadership development programs.

• Work closely with the Associate Director of Leadership to develop vision, design, and budget for leadership development and volunteer recognition programs.
• Schedule, manage, and track leadership development programs and events for volunteers.
• Support eLearning course development and administration.
• Develop and manage relationships with leadership development presenters and content experts.
• Attend and participate in volunteer and staff led programs, as needed.

Volunteer Support & Recognition: Responsible for administering The Mountaineers org-wide volunteer recognition programs.

• Develop and implement program evaluations to ensure leadership development programs are meeting The Mountaineers mission and volunteer needs.
• Schedule and track volunteer appreciation events while managing annual recognition, benefits, and award programs for volunteers.
• Create and manage systems to connect volunteers to approved vendors.
• Work with various Activity Councils to facilitate annual Activity Summit meetings.

Communications: Responsible for the creation and/or curation of the Education Department’s scheduled and ongoing communications with Mountaineers volunteers.

• Manage and write quarterly magazine contributions (Outside Insights) for the Education Department.
• Manage and write content for regular Education Department blogs, including program announcements and annual recaps.

Requirements

• Experience in program and/or event planning, oversight, and evaluation.
• Ability to manage multiple projects at once and prioritize tasks as needed.
• Experience in writing newsletters, blogs, or similar communications, or a comparable position with demonstrated success in these areas.
• Cultural competency and desire to work with people of all races, ages, genders, abilities and economic backgrounds.
• Ability to pass a national criminal background and sex offender check (applicants will be disqualified from consideration for any felony conviction involving a minor, a sexual offense, or violence). 

Desired Qualifications

While we do not anticipate that candidates will have the full slate of qualifications listed below, these are the qualifications that will make someone successful in the position. Candidates should see this role as an opportunity for personal and professional growth, and have a desire to learn and grow in areas below where they currently lack experience.

• Experience working directly with volunteers.
• Excellent interpersonal and relationship-building skills.
• Proven strong organizational skills and attention to detail.
• Excellent verbal and written communication, including the ability to communicate empathetically in all interactions.
• Desire to spend time outdoors and learn new outdoor activities. 
• Experience with some or all of the following leadership development topics: 
• Risk Management 
• Group Facilitation 
• Education & Instruction 
• Equity & Inclusion 

Why you’ll love working here:

• We support a community of volunteers connecting people to the outdoors and each other. Our members have the opportunity to connect with transformative outdoor experiences, and that magic translates to our work culture. Every day is different and offers opportunities to connect in a new way. 
• You’ll join a tenured team invested in your growth and success. You’ll be supported through the initial onboarding and with ongoing on-the-job learning.
• We hire smart, collaborative people who love the outdoors. Your colleagues will be people you love working with to creatively solve problems, and who you’ll want to adventure with on the weekends.

How to apply:

To apply, please submit cover letter (1 page max) and resume (2 page max) online at:

https://survey.alchemer.com/s3/7745350/The-Mountaineers-Associate-Manager-of-Volunteer-Development